I am fuming. Someone in customer service is going to have a very uncomfortable conversation with me tomorrow morning.
Recieved our bill this month and noticed it was $55 higher than it should be. Turns out that my phone apparently had 10 hours of out of network calls last month. REally?! 10 hours!! The only person I call is my husband, and he in also with Verizon, so I'm not charged for calling him.
So I looked up my call list. Has over 800 calls listed as "data airtime" and occuring at all hours of the day. There are roughly 25 calls listed per day, most of them 1-2 minutes each, and 10-15 minutes apart. The interesting thing is, many of the calls were "made" during the middle of the night...1 am, 2 am, 3 am, and so forth, WHILE MY PHONE WAS TURNED OFF!! How on earth does this kind of thing happen?
I make, maybe 5 calls during the day, certainly not 25. I don't use internet, messaging, texting, photos, or ANY other feature than simply calling my husband at work occasionally. I am SO disgusted with Verizon, we are MOST certainly changing companies the instant our contract expires in a few months.
Has anyone else run into this problem?
Actually, they had a very uncomfortable conversation with my husband, who ended up demanding that he be transferred to a supervisor to remove the charges for these data calls that were made automatically by his phone without anyone even touching the phone.
The customer service representative is being paid, by us, to help us, right? Apparently not. She argued with my husband, saying that there was no way his phone could be doing such a thing, when we've seen it happen right in front of our eyes. She told us she could not refund the charge and that we would have to accept it, along with numerous other "mysterious" charges that have showed up on our bill that we did not authorize.
Apparently, no supervisor was available at the time, so they will be calling us back...right. We'll end up calling them back because they don't want to mess with us and pay us for what they've screwed us over for. This is unbelievable. I will be reporting Verizon to the Better Business Bureau, Attorney General's office, and our local television stations. Alltel never did this to us and I'm shocked at what a change we've seen in our bills, mainly extra charges we did not authorize. Hundreds of dollars in charges, in fact. Unbelievable.
No one in customer service is willing to help us out and we'll fight for this until we get these charges removed.
From the sound of it, perhaps you work in customer service, too? I seem to recognize the snarky demeaning tone of your post as being very similiar to the woman in customer service this morning...
sunnybabi1986 & newi04,
I'm sorry to hear about your issue with data calls being place with your hanset while you have not been using it. I'm not sure exactly what I can say here from not being officially recognized as an employee as a VZW agent of any sort. So I'll keep my response generalized and short. There are some issues with some handsets that Verizon is aware of. The validity of your charges can be investigated. The right agents are out there, please be persistent and patient while trying to get your issue resolved. Might I suggest calling into technical support so they can see if you handset is making unauthorized data calls to the network? Also I might add Verizon does not bill data usage as airtime minutes under verizon plans. They bill it as data usage (with no provisioning at a rate of $1.99 per megabyte, or a data package could be added to the account if necessary), having data connections come out of your airtime is something Alltel left you with. I'm not suggesting you get a VZW data plan, because it won't fix the issue with your handsets. What I am suggesting is to let technical support investigate your matter further.
I had a similar experience with being billed for THOUSANDS of text messages that i know i did not make. I called in and spoke with the reps at least 5 times. They gave me a credit one month, but then turned around and cut my phone off the next month. I had customer service supervisor to actually hang up in my face because i was trying to tell them there is no way on g*d's green earth that i'm a middle aged woman making hundreds of texts per day while working my full time job.
It has never been resolved. In fact they told me i needed a SUBPOENA to see itemized lists of the phone numbers these texts are allegedly going to and coming from.
I never had ANY problem like this with ALLTEL in my 5 years with them. I miss the honesty, integrity, and reliability of Alltel.
All I can say is get used to it. We were switched over from Alltel to Verizon in October, and our first bill we were over minutes because we had some absurb amount of DATA call minutes. Most in the middle of the night, or while we were working etc.. If you Google the number, 000000 whatever the rest is, this happens to thousands of Verizon customers. There is going to be a class action suit against them, and they have been reported to the regulations department.
You have to be firm and demand they reimburse you for the minutes. I have had them put a block on the feature and as of today, 3 months later I still have Data usage on my bill. They are crooks, and it is getting very old that I need to spend so much of my time anylizing my bill then being on the phone with these people for sometimes 40-50 minutes at a time to try and rectify the situation.
I miss Alltel, I never had any problems in 6 years with them.
The same thing is happening to me. My bill has gone up $500 per month due to these data charges. I am already involved in a class action lawsuit against verizon stemming from the last time I was with them and now I'm forced to be with them again. I have never been in a legal battle with anyone in my life, but no one has tried to rip me off as bad as verizon does. Well no more....Myself and many more will be switching carriers!
I'm going thru the EXACT same situation. Data airtime at 3:00AM etc, and other random times. I'm 68 years old, would I be up at that time, on my cell phone on the Internet when I have two computers in the home? Those DATA calls ran my minutes out and all our phone then got billed an extra 175.00 or more on my bill! Their explanation: my cell phone is self dialing in to update stuff! I have 5 phones, the other 2 Palm phones have not been doing it. My phone was checked by their tech rep and it is fine. Near as I can figure, they want me off my old Alltel plan and onto Verizon at a higher rate. Bet this is happening to many others. They will get caught. They are so dumb. Zealous Attn "Generals are all over just looking for this kind of thievery and trickery. They will get busted, don't business thieves ever learn? This affair is making tracks like crazy. You can send people to college but you cannot make people smart if they are dumb.
MAYBE I CAN HELP
i had the an issue with this but luckily it began on the day i called in to do my debit payment
i called the automated number and was immeadiatly intercepted by a live operator
they explained do to a outdated alltel network i would incure excessive data charges unless i agreed to a 5dollar up grade????
i laughed and asked what exactly was being up graded they said well legally the couldnt force me to chance contracts but by paying the extra money i would be allowed to "piggyback" <----his word not mine....on the verizon data network.
now maybe you people didnt not get any notification ignored or whatever the case may be but i hoped this helped someone.
I had this problem with 2 of my phones. The first one they removed the charges from and recommended i do a master reset on the phone - this took care of the problems. A few MONTHS later, it happened on another phone - they wouldn't remove the minutes used and I did a master reset on the phone - again, the bizarre airtime usage stopped. So I guess the answer is, do a master reset on your phones (you don't lose your contacts) and switch to another carrier when you're able.
I have been dealing with verizon (i didnt have a choice) since Oct when they boought out my old carrier. The alltel phones and plans we had were fine on alltel, never had many issues with them and if I did they resvolved them that month. I have been fighting with verizon since november over so called minutes overages where they were charging me data calls (that we never made) using up all of our minutes, along with charging us for calls that were susposed to be free. Finally they admited in December that they were having computer problems because we were on an alltel phone plan and they were working on a solution. They issued us new phones (causing us to get new contracts) to try to fix the problem, they issued us some credits (trying to appease us). But now Im trying to get them to take off the last like 300 dollars and they are refusing. Calling me a liar saying we made the data calls, that they've given me enough credit, that they have to send it to this person or that person, saying theyll call me back, they finally got me to change my plan to try to make the 800 dollar phone bill stop but that didn't help much. They won't credit us the charges we had to do to get the ringtones back on our phones and they won't credit us the rest of the overages and they wont credit us the over taxes paid. I don't know what else to do, and we don't have a lot of money for me to get a lawyer or I would in a heart beat! I hate verizon and Im counting the days until I can cancel the contract!!!!!!! Please help I have two more years of dealing with them.
Same exact thing just happened to me. I have airtime charges all through the day and night. I have never noticed it before cause it never went over our minutes. I guess cause it was just charging mostly 1 minute off and on day and night. But this past month it started charging more. Our bill is over $1000 this past month. At first verizon told me that they saw the problem and for me not worry about it, and for me just to pay what i usually pay. Now they are saying that my bill is right and that we did make those charges all through the day and all through the night etc. It s like they are saying that we never sleep cause if it were not for the charges at 1am, 2am, 3am ,4am, and etc. When I know we are sleeping, I would of never noticed the airtime charges that are on my bill are not ours at all. Right now they are reviewing my case a 2nd time, cause I talked to a supervisor. They were suppose to call me today, but I suppose not cause its Memorial day. I'll see what they tell me tomorrow, I hope it is good news. If not I am going to report them just like you.
Whoa! So you are telling me that I got charged for the $30 data plan, AND because I ended the plan the night before my monthly cycle ended they ALSO charged me for the data and applied them to my minutes? My data plan was unlimited. How can I be charged for the data that I used while I was under the data plan?
I am so confused. I seriously cannot understand this.
Data usage is only possible if I have an internet plan, right? Or if I send or receive a picture, which I didn't. Even if I did, is it posslble that it took almost 900 minutes?
Again, this is very confusing.