For those who don't have a land line you can send them an email as well...that's what I did!
It's also very frustrating that their website doesn't even confirm that there is a problem, it's like they are trying to ignore the fact that a lot of people are unhappy and can't use their phones!!! I don't we'll get notification of anything from them!
I spoke with Verizon. They acknowledged the problem. They don't have an answer other than the "networks is down...a massive outage in Wisconsin. We are working diligently to get it back up but do not know when exactly that will be." That is just special. I use my phone as a key part of my business. It had better be back up by tomorrow early morning!
Wow This is really annoying!! I have been with Verizon for a long time, but it seems that since I moved to Wisconsin, I have had nothing but problems. My cell phone is the only means of communication that I have. Gee I hope nothing serious happens where I would need to use my phone BECAUSE IT DOESN'T WORK!!!! I wonder how long this is going to last.......
Not just a local outage. I have 5 lines down in the Black Creek area (5 miles north of Appleton) I have been on hold on my land line for 38 min, now and haven't spoken to a person yet. Not even the option to leave a message. I have been an alltel customer for a lot of years and never had an outage like this and no customer support to answer questions .
I live in upper michigan and my cell phones are not working either. I have one for personal and one for work, I am on call 24/7 so I sure hope there are no emergencies cause they are not going to get a hold of me. This is completely ridiculous and I am switching to AT&T when my contract is up.
The "Network" has been down for hours and hours in the Eau Claire / Menomonie area as well. At first I could dial out - but then it would immediately disconnect; now my phone tells me that there is "no service" available.
I tried calling Verizon around 8:30pm - I waited hold for 25 minutes, then gave up. It's now 11:33pm Wisconsin time.
So - where is the "Network" ????? Trying to reach anyone at Verizon is absolute **bleep**.
Never, ever, had an issue with Alltel - it worked all the time, everytime. The signal was better, the voice quality better, the voice mail system was better.
Now more snow is coming. What a fiasco this will be with car accidents, and other emergencies, with subscribers that cannot use their Verizon service.
Hey - CHAD - time to take the Verizon Network guy down - we want Alltel back !!!!!!!!!!!!!