1 Reply Latest reply on Dec 6, 2009 8:12 PM by cstrait001

    retrieving old text messages from old phone number


      I am going thru some harrassment issues @ work so last week I had to change my cell phone number.  Does anyone know will I still be able to retireve the text message records for the old phone number?  I tried to do it online but it wouldn't do it because my new phone number is listed on the account now and not the old one.


        • 1. Re: retrieving old text messages from old phone number

          Once you change your phone number, you won't be able to view online any unbilled call or messaging records for your old number.  You have to wait until the bill is ready.


          Once the bill is generated online, you can go sign into My Verizon and click on My Bill, then click on Bill Details link below and click on the Data Details. You will be able to to use the drop down box to select your old mobile number so you get the text records for that number.


          VZW unfortunately can not provide you with unbilled billing records unless you get a court subpoena due to privacy regulations.