Here is a letter i received after filing a complaint with the Better Business Bureau. My complaint was about them not providing accurate usage reports to consumers This letter was from Verizon Wireless to the Better Business Bureau of New Jersey.
Dear Ms. *insert name here*
Thank you for contacting Verizon Wireless (VZW). This letter is response to the above referenced complaint for Mr. *insert name here*. Mr. **k expressed concern regarding the 5GB allowance associated with his Mobile Broadband account and the tools to track usage. Please accept this letter as confirmation of VZW’s resolution to his concerns. Mr. ***k subscribes to a $59.95 Mobile Broadband plan that includes an allowance of 5GB. I sincerely regret his dissatisfaction with his allowance and the tools available to track usage. I forwarded this feedback to appropriate parties and it will be taken into consideration for future enhancements.
In light of Mr. ***k concern, she he wish to change his plan, I can offer him an alternative Mobile Broadband plan for $199.99 for a 10GB allowance. Should he wish to pursue this option, he should contact me directly within 30 days of receipt of this letter. Otherwise the plan may not be available. Should Mr *** k have any questions i can be reached at *insert phone* numbers here.
*insert name here*
Executive Relations Coordinator
So they are willing to give me an extra 5GB a month allowance for $140.00 a month. That comes out to be around 28 dollars per gigabyte after 5GB which is cheaper then the overage charge of 50 dollars per gigabyte. None the less something is horribly wrong when a mobile broadband bill for such limited use can cost me about 60% of my home mortage payment for so little use *10GB per month*. They never really answered as to why we the customer cant get up to date usage reports now did they? I don’t think they can accurately track usage real time in relation to users. Thats why we don’t get an update for several days sometimes.
Keep an eye on all wireless companies not just Verizon. They are raking us over the coals right now . VZW has no reason to be competitive. They own the market pretty much right now. I do have excellant performance from VZW thats not a complaint.