I suspect there are others, maybe many, with the echo/feedback problem. We bought three Droids and all of them have this problem. Called tech support at customer service and they indicated that it is a known problem and that Motorola/google/verizon are working on a fix but nothing promised soon. Could be a month before there is a software download. That's what they said. They suggested powering off occasionally for a few minutes as that seems to have a short term benefit. That seems to help a bit but it comes back in our experience. Not possible to carry on a conversation with all the echo and feedback.
I found that if I reduced my in call volume, it would reduce the echoing for the caller on the other side to something barely noticable. Once i raised the volume again, the echoing became much more pronounced.
The good thing is that even with the volume down at the minimum value, I could still hear them clearly.
Thanks for the reply. Did support indicate to you that it's an issue with all MotoDroids or it's just some of them? If it's a software download that fixes it, I would think it's an issue with all of them.
I ask because, of course, I'm trying to determine if I should go for #3 or just return the phone and go back to my trusty Curve.
According to a thread on the Motorola board, this problem seems much more common. Just to confirm, there are plenty of you that are not having this problem at all, right?
I just can't figure out if I need to give it a shot with phone #3 or return it altogether and wait for the fix on 12/11.
I posted this to the Motorola Forum as well. It seems that many people are
complaining about the voice quality on the Droid.
I'm on the verge of returning my Droid. I love all the applications and the user interface of the phone.
A really big improvement over my LG Dare EXCEPT phone quality. Often the sound I hear is
broken up and crackly for the first 3 seconds of the call. Then it clears up a little bit. What the
other end hears has a huge echo and my wife refuses to call my Droid. I have turned down the
volume and also tried to press the phone hard into my ear to prevent coupling from the earpiece
to the microphone but to no avail.
I'm seriously annoyed that the patch won't be available till Dec 11th because I simply can't
use this device as a phone and because my 30 warranty will have expired by then.
I am not really encountering an echo problem, as of yet, but i have heard i have bad quality and its a simple remidy of just placing the phone closer to my speaking hole... but i do hear alot of weird noise on my end like clicking and popping... also does anyone else get anoyed with the fact you have to press the hang up button on the screen after a call or to hang up before a misplaced call goes through
Any of you try to disable voice privacy? It's under Settings:Call Settings:Voice Privacy.
Over the years, I've read about users on other phones experiencing echos because of this feature. Turn it off.
I have exceptional voice quality with my Droid. No echo with clear sound quality.
Edit: Don't forget to power cycle the phone after changing the setting.
Just bought the Motorola Droid (A855) yesterday and it has the echo issue. Caller or called party says that they hear themselves and I hear the conversation where some sentences are chopped off. It is very irritating.
I understand (looking through other forums) that there will be a software maintenance release coming out Dec. 11 to fix this and other issues. Some have suggested power cycling the phone, others say to reduce the volume for the call to help alleviate the echo. I have found that neither are really a work around. So getting another phone is not going to help. The HTC device is an option.
This issue appears on the Verizon Wireless Product Technical Bulletin for Nov. 5, 2009 and is described as "Far End Echo".
I'm having a terrible time with the Echo. A few people have even asked me to hang up and call back. I will try turning down the volume as was suggested. Hope it helps.
However, I will not be keeping the DROID if it isn't fixed before the 30 day return date. I love the Droid and apps, but after all, it's main job for me is as a phone, and if it doesn't work, I'm not going to keep it.
I just bought my Droid last week. I haven't had many phone calls, but I'm having the echo problems too. Extremely frustrating! I turned off Voice Privacy and Hearing Aids and reset my phone as suggested in previous posts. I'm hoping this solves the problem because a phone that doesn't receive clear phone calls is not going to do me any good.
I have read on other sites that an update is coming out by Dec 11 to fix the problem. I also read that you can power off the phone and it sometimes corrects the problem. Finally, you can reprogram the phone by dialing *228 and selecting 1 the first time then repeat the procedure and select 2. Not sure why more help is not provided by Verizon. Must be a PR issue.