This phone is garbage along with Verizon's service. We have had our env3's replaced about 8-9 times in the past year for shutting down on their own or getting white screens, the reception stinks, at home lucky to get 1 bar, 30 miles away in the big city 1 bar also. Called Verizon and they had me do a *** send for 48 hours everytime we dropped a call then call back and talk to a tech, all this after 2 trouble tickets filed. 1 by phone and 1 from in store management.. Tech says can not find any tickets filed and that I would have to walk around to get a better signal, even if it meant going outside in the rain to make calls, he would not make a ticket out either, just kept insisting I would have to walk and find a better signal. Next time I contacted Verizon , amazingly they could not find where I talked with a tech. He had me do the *228 program, Has this ever helped anyone?. Verizon was good I've had them for 7 years and never ever have I had this kind of reception or attitude from one of their employees like I've had in the past year of service. Letting my contract expire and moving on.