I upgraded my iphone 7 to note 8 in September. I received the note 8 on 9/5 and returned the iphone 7 on 9/7 and it was delivered to and signed by Verizon on 9/11. I got my October bill and I was charged $485 not not returning my phone. I called Verizon and the rep saw that the phone was returned to their warehouse in TX. But they still charged me. Verizon is terrible treating customer like this. I did everything I was supposed to do and they dropped the ball. Because of their error, I am the who has to suffer. Verizon do not care about their customers.