Charged for Returned Phone

LEXIS005
Member

I upgraded my iphone 7 to note 8 in September.  I received the note 8 on 9/5 and returned the iphone 7 on 9/7 and it was delivered to and signed by Verizon on 9/11.  I got my October bill and I was charged $485 not not returning my phone.  I called Verizon and the rep saw that the phone was returned to their warehouse in TX.  But they still charged me.  Verizon is terrible treating customer like this.  I did everything I was supposed to do and they dropped the ball.  Because of their error, I am the who has to suffer.  Verizon do not care about their customers. 

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