Accessibility Resource Center Skip to main content
iPhone 15 Plus. Newphoria. Get it on us with select Unlimited plans. New line req'd. No trade-in req'd. Online only. Ends 3.31. Buy  |  Details.
end of navigation menu
3.2M Members 6,027 Members online 268K Discussions 44K Solutions

Who I have the same questioned this topic

Why is the Samsung network extender offline?
garrybaer
Enthusiast - Level 1

Network extender went offline yesterday (WAN:blue; GPS:solid red; SYS:slow flashing red;  POWER:blue).

Re-powered the device last night, no change this morning.

re-powered again this morning, no change after 4 hours.

Called Verizon_wireless support, but indicated they dont have anyway to troubleshoot.

Verizon_wireless transferred me to SamSung support.

after 30 minutes being handed to 3 different people, Samsung said that I should go back to Verizon_wireless and get support there.

This happened once before (about 2 years ago) the extender was in this state for 4 days.  Verizon_wireless support said dont know.  I seached the internet, and found many others saying their extender went off the same day.   on Day4, it magically came back online.

What do I need to do to get knowledgable verizon support for this device?

Labels (1)
Tags (1)
0 Likes
Who I have the same questioned this topic