False Data Useage Fake Data Usage False Overages

EXTRACAREMAN
Member

Verizon is scamming us. My family switched from Sprint to Verizon and our usage went from 8-10 gigs a month every month for a few years, to  25 GB a month overnight after switching to Verizon, It's a scam.

So far, the only thing I've been able to figure out is that Verizon has our phones set to use mobile data even when we are connected to our own wi-fi, that alone is making them a fortune and stealing our money.

I've tried to talk to Verizon's customer service about this and management never gets back to me.

Who else is having this problem?

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