how do you talk to a live support person at Verizon Wireless?

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Any advice on how to talk to a live Verizon Wireless customer support person?  When I login to My Verizon, I get an error message saying that the website can't provide information about my account plan because they're upgrading the site.  I've been getting that same message for weeks.  In addition, when I call the toll free numbers listed on the website, I get into a voicemail knowledge system with no way to talk to live person or to get the information that I seek.  Finally, when I click the chat link on the site, nothing happens.  I would prefer not having to drive to the local Verizon store to get an answer to a question.

I'm on an unlocked iPhone with no contract and I'm contemplating switching carriers due to poor customer service at Verizon.

Thanks in advance for any advice.

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