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Customer Service Chat Complaints

So do a lot of people get customer service representatives on chat that just don't care?   I have run into a few now that just want to end the chat with me and give off the vibe that my problem doesn't matter to them at all.  I even had one that told me she'd be calling me after the chat with a manager to try to solve the problem, but never even called me.  I've spend too much time wasted on talking with people that don't care about fixing problems that Verizon has created.  I can't imagine people sticking around when they're treated so poorly by a company.  I've usually had such positive experiences with company's chat customer services because it's much better than having to wait on hold on a phone for so long.  This hasn't been the case with Verizon Wireless.  Have I just gotten the few that are bad, or is this Verizon Wireless chat on the whole?

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