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I received this email in October of last year. Note that I don't have a phone number to call or anyway to follow up on the result of the 'investigation', but I've waited patiently and nothing has occurred. I need the balance of my account applied to another verizon account that I have, so it's not like I'm asking for my money back, but just to get this number was hours on the phone and I do value my time. I need to find out exactly who to call or what the process is to get this resolved FINALLY.....
Thanks!
Craig O.
(Email received is as follows.... copying directly from my email account):
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Message was edited by Verizon Moderator