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My wife and I are new to Verizon and we have the "More Everything" plane, which is suppose to include international text messaging at no additional cost. We live in the US and have US numbers. Right now, I'm in Brazil and we're trying to text each other. She is receiving my texts but I'm not receiving hers. How can this be fixed?
Also, how can I receive support when traveling abroad? I tried Live Chat and it's grayed out, even though I'm within the operating hours. Very frustrating!