Accessibility Resource Center Skip to main content
iPhone 15 Plus. Newphoria. Get it on us with select Unlimited plans. New line req'd. No trade-in req'd. Online only. Ends 3.31. Buy  |  Details.
end of navigation menu
3.2M Members 4,378 Members online 268K Discussions 44K Solutions

Who I have the same questioned this topic

How do I suspend my billing or cancel an account?
grumpe1
Newbie

I transferred my phone number to Google since I can't get Verizon signal at my new job.  Now I cannot disconnect my Verizon account. I was on hold for 15 minutes last night, talked to a rep for 30 minutes, but after being placed on hold for the 4th time was disconnected.  His supervisor was also supposed to call me back but never did.  When I try to click suspend billing on my account, it won't let me.  When I try to alter my device in my account, I can't.   I was told the stores couldn't help me as I needed to speak with billing.  I've been on hold for over an hour this morning waiting to talk to someone at customer service.   I think I need a live person, but have no idea if there is someone actually answering these phones.  I have a job (two actually) and can't spend all day on the phone!  What do I do?

Labels (1)
0 Likes
Who I have the same questioned this topic