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I transferred my phone number to Google since I can't get Verizon signal at my new job. Now I cannot disconnect my Verizon account. I was on hold for 15 minutes last night, talked to a rep for 30 minutes, but after being placed on hold for the 4th time was disconnected. His supervisor was also supposed to call me back but never did. When I try to click suspend billing on my account, it won't let me. When I try to alter my device in my account, I can't. I was told the stores couldn't help me as I needed to speak with billing. I've been on hold for over an hour this morning waiting to talk to someone at customer service. I think I need a live person, but have no idea if there is someone actually answering these phones. I have a job (two actually) and can't spend all day on the phone! What do I do?
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