Customer Service issue, filing a complaint

Does anyone know who to contact in order to file a complaint about Verizon Wireless customer service?

Also, has anyone ever had an issue that wasn't resolved, so you had to keep calling CS back, and then after a couple of time speaking so someone, getting this message when you have to call again: "Unfortunately we are unable to connect your call at this time. If you need further assistance, please visit us on the web at verizon dot com backslash my account." then the call ends.

I sincerely believe verizon customer service has their phone lines programmed so that if you call from the same number more than a certain amount of times in a short period of time, that it directs you to this automated message. I honestly do.

So who do I contact??

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