Who I have the same questioned this topic

Hey guys, i just got my brand new droid razr 3 hours ago, having issues activating. verizon told me to put in the simcard, and power on. i did that, retried it 6 times. no luck. then i saw that there are 2 very small scratches on the gold contacts of the simcard. is that a problem? can i take the phone into a store, and have them activate it for me?