don't know security code

utah46651
Member

I hae a wireless prepaid account.  I need to purchase more airtime but can't.  I don't know my 4 digit security code.  I can't do anything without it.  I searched Verizon Help and found instruction for what to do if you lost your security code.  The give a link to send an email to take care of the situation.  To send the email you must know your 4 digit security code.  I called customer service and the same thing.  You must know your 4 digit security code to do anything.  I went to the Verizon store and same thing.  Can't do **bleep** without that 4 digit security code.  I like my phone but can't purchase any more time so I quess I will have to go to T-mobile.

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