Who I have the same questioned this topic

Traded in my Apple Watch in the beginning of Oct 2020.  I lost my email for the Submission ID, but luckily kept the UPS tracking # to the Ft Worth TX receiving location.  When I checked that tracking ID, it was confirmed delivered on 10/19.  I went to check the status on the Verizon Trade in website with my email and dates, it was not found (even 3 weeks after the delivered date).  Either Verizon has "lost" my trade-in or their systems just plain terrible.  Where is my stuff Verizon???