Traded in my Apple Watch in the beginning of Oct 2020. I lost my email for the Submission ID, but luckily kept the UPS tracking # to the Ft Worth TX receiving location. When I checked that tracking ID, it was confirmed delivered on 10/19. I went to check the status on the Verizon Trade in website with my email and dates, it was not found (even 3 weeks after the delivered date). Either Verizon has "lost" my trade-in or their systems just plain terrible. Where is my stuff Verizon???