Dropped calls / poor reception

Member

In the last few months we have been encountering more and more dropped calls and poor reception - call reception goes in and out during the call.  

We had great service up until a few months ago.  Now it is deteriorating quickly.  I have to keep a land line just to receive/make calls.  In this household we spend more than $500 per month and we have been a loyal customer for over 15 years.  

I was on chat earlier going through all the AI prompts to be put on hold for a live chat agent to then be disconnected.  

I have asked our neighbors and they have also seen deterioration in the service.  Driving a two block radius calls are lost.  That never used to happen.

What's going on Verizon?  Is T-Mobile/Sprint now the service provider that we need to move to?

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