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I just switched the 2 other phones in the house onto my prepaid plan to all be on a "family" plan. Seemed fairly straightforward.
Then one of the phones a couple days later stops working and says a payment has to be made. Which makes no sense...because all 3 phones are on the same plan, and autopay is set up.
I go to the website and the "Chat with us" thing says "Looks like this isn't a Verizon Prepaid number. For help, please contact us at 1-800-922-0204. Thank you."
Ummmm...yes, yes this is a prepaid number. But it is literally impossible now to try to use the chatbot, or get to a chat agent, to get anything done. So the website is totally useless.
I call that number and it says "you need to make a payment" - eventually, after you have to waste most of your life trying to navigate the crime-against-mankind telephony system. So it offers to "pay just this line or pay the whole account." I pay the whole account.
But that phone still doesn't work. It still shows $0 balance on that line in my account, but $127 in the whole account that I just added...way before a payment was due.
And there is no way to bring that line back to life. There is no way to proceed in the telephony system - which keeps saying "you need to make a payment." There's no way to get to a human. THERE IS NO WAY TO USE THIS SERVICE.
So...What is wrong with you people? And how is it that you remain in business? I am absolutely horrified by the fact that it is literally impossible to do the most basic things with this service.