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in the past year not only have the wireless service (data,call,text) decreased but also the customer service. When you travel to cities you have no signal even when home the phone only works properly on WiFi. When calling for help they state it’s nothing they can do and they will keep you updated. As a military member “we will keep you updated” is not a good answer when all calls are important. I attempted to see for my struggle of not having service or failure to receive messages can I get a promotion deal to get a new phone while I stay with bad service It was a negative can’t get discount on new phone or a prorated bill since I can never use the service I pay for. With this I will be forced to break my loyalty soon.