Who I have the same questioned this topic

Ok, entertain me that I’m telling the truth: I did send in a phone that was in mint condition. 

• After about 6 weeks, I noticed my bill didn’t deduct the trade in value. So I had to look it up and saw $0.
• No one notified me.
• Spent hours on chat and they send me a photo of a broken glass phone; something that was not there before
• The bubble envelope they sent me probably wasn’t protective enough especially during the holidays
• Still haven’t seen photo evidence that it was my phone (probably is mine)
• Now have to submit a claim with UPS (I have to submit this claim)
• Won’t send the phone back so got $0, so can’t salvage it and sell it on a 3rd party marketplace

So all in all, Verizon got me to buy a new phone. And they got my iphone 7+ for free which is probably worth something. My son could have used it as a video player…

Why are we on Verizon again?