BYOD Rebate issues

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I switched to VZW on Oct 11, 2019 and brought 2 devices and ported in 2 numbers. I completed my digital enrollment online and was assisted by a Verizon customers service rep. I also called in again to verify everything was done correctly and was assured both times that everything looked perfect and I should have two prepaid cards around Dec 11th - Called Dec 19th and was told my rebates were invalid. Customer service did not tel me what was wrong but said it was corrected and they were reviewing it. Checked the website the next day and there was no change to my invalid status so I called again. The rebate department reiterated the previous message and said it would take 14 days before a decision was made. The status on the website says my rebate should be processed "on or around 01/01/2020" Called on 01/04/2020 and was told it was 14 business days. I am very frustrated with this process and ready to contact Verizon's Executive team and submit a complaint to the Consumer Financial Protection Bureau and whoever else I can think of. I am so disappointed that Verizon's Rebate Center treats people like this. All of the customer service reps that were specifically from the rebate center were terrible to deal with. The regular Verizon Wireless customer service team has been great, but as soon as I am transferred to the rebate center, it's another story. 
Please direct me to the head of the Rebate Center so I can give my feedback and resolve this issue. 

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