Who I have the same questioned this topic

I don't have a phone problem, I have a customer service problem.  I'm trying to resolve an account issue with Verizon.  So far I've spoken to two different representatives and have wasted an 1:32 minutes (so far) and most of it it on hold.  Add that to over three hours in the store trying to resolve the same issue (unsuccessfully) and almost five hours of my life has been wasted.  At 70 years of age that's a significant amount of time.  I think they put you on hold hoping you'll give in.  When I started this ordeal my phone was 74% charged, I'm now at 52%.  

Does anyone know how to contact a human in Verizon who actually cares?

Thank you