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I had to have Apple replace my first series 5 watch and when I tried activating the replacement to my cell plan it stated device not compatable so I contacted VW support over a week ago and was told the IMEI # wasn't in their database and had to be added so they took all the information and said it woudl be added. So a week later I still can't activate my watch and have not heard anything from VW. One of the techs asked me for the sim # and when I told him there was none he said look at the sim card, obviousely he doesn't know much about apple since the watch has a esim which is assigned to the watch when activated by Verizon, I confirmed this with Apple support. Totally frustrated with VW Support and ready to dump all my verizon services.
Maybe someone from tech support will read this and have an intelligent answer!
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