Posting on Behalf of my friend who was part of my account where I am the Account Owner
I am an ex-verizon user.
I purchased Samsung S10+ via samsung with device payment with verizon many months back.
I had to move back to Indiaurgently , I paid off the device.
After paying off, verizon customer service told its unlocked ( I have chat histories ) and told me you can use with any carrier.
After moving back to India we put Indian carrier sim, it picks up network and immediately fails with error "sorry your device cannot be activated on another carrier right now. contact verzion"
We did multiple escalations to customer service, but now they are not helping me since I am not verizon customer any more.
Is there anyway i can escalate this to higher ?
