Coverage/quality declining

ingeleberg
Member

Our family lives in Midland, Texas in the 79705 zip code.    We have been loyal Verizon customers for many years -- and have been very satisfied with Verizon's coverage and service until the last several months.   We have witnessed an extreme degredation in data service, to the point where we often cannot get any data coverage in most parts of town.   While our phones often show 2+ bars of LTE coverage, we cannot access websites or use our apps.   We all have late-model Apple devices (iPhone models 8, X and XS) and have tried having our SIM cards replaced (which made no difference).   

We hate to consider leaving Verizon, but may have to do so soon.   The current service is completely unacceptable.

What are Verizon's plans for improving service in Midland, Texas?

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