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My Verizon App shows spinning circle and eventually "we're sorry. It looks like we are having trouble..."



I am having trouble with getting the My Verizon App to connect to my account. When I start the app it starts by showing the splash screen with the spinning circle (attached). The splash screen keeps going for several minutes but then eventually shows the "We're sorry..." screen (attached).

This is on an iPhone Xr with the latest iOS (12.1.4)

Here is what I have tried:

  • Selecting retry
  • Restart the app
  • Restart the phone
  • Disabled WiFi connecting through cellular data
  • Change password for My Verizon account
  • Deleting the app and re-installing

Nothing seems to help. 



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