Other Sites: the information you entered does not match the information we have on file.

photog1500
Member

I am trying to upgrade a phone using samsung site, and then connecting to vzw for acct information.  I am getting so frustrated with the back and forth. 

It asks for my vzw creds (I am acct manager before you ask), which I provide, and then pw... then get..."the information you entered does not match the information we have on file."

I can literally open a new page, go to myverizon, input SAME EXACT CREDS, and it allows me in.

Samsung says it is VZW fault.

I would concur since it seems as if VZW is actually blocking traffic from that site. 

The deal over there is substantially better than VZW can provide for same exact phone.  I know, I called sales to be sure. 

I would hate to believe that it is being done on purpose.  But I cant find any other possible explanation.  Can anyone help or shed some light on ideas to try.  I have screenshots of everything.

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