I have tried roughly a dozen phone numbers to hopefully get a live customer service agent. My problem, my question has nothing to do with any of the automated options. I tried text-chatting - that guy as nice as he was, couldn't help me.
None of the "tricks" worked to get to a live agent. Seems Verizon has figured them all out and cut us off. Not surprising. I feel "Zuckerberged"!!!
Now I will have to drive 50 miles to give a store manager a piece of my mind. If I could find another service who offers real customer service, I would switch in a heartbeat!!!
