3G vs 600Kb after 10G of data

DANHIL71
Member

I signed up for a new Verizon account on July 5 - by July 9th I had gone through the first 10G - I am taking a class online and knew that would be the case - I received my message: "Your 4G ... has reached its 4G LTE data allowance.... Your 4G Internet will be switched from 4G LTE speed to 3G speed for the rest of your bill cycle."   This worked fine for the whole month, as this reduced speed was still sufficient for me to continue attending my online class.

One month later -

Aug 19: "Your 4G Internet will be switched from 4G LTE speed to speeds up to 600 Kbps for the rest of your bill cycle." 

This is not the contract I signed up for -- the first month is what I expected and no complaints -- the second month the 600 Kpbs is too slow/sluggish that I am unable to attend my online class. 

Please someone help me to understand how my contract went from 3G speed to up to 600 Kpbs.

Thank you in advance -

D.

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