Why am I receiving another customer's emails?

jnorris
Member

I'm getting emails from another customer's account who seems to have put in my email address instead of theirs. It's ridiculous that Verizon not only doesn't validate email addresses but doesn't offer a way to unsubscribe from email alerts via a link within the email. I can't even filter out the incorrectly addressed emails because I have a Verizon account myself. I end up constantly panicking when I receive an alert saying I'm over my monthly data limit only to find out it's intended for someone else. I've contacted customer service online and even gone to a physical store and none of them are willing or able to fix this problem. This is abusive behavior by Verizon and the reason I'm going to be dropping service if it isn't fixed.

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