I have been with Verizon Wireless for one week today. Daily, I've had to call tech support for 1-2 hours at a time to get the data on our devices working again. We have 2 iPhone XRs and a jet pack. Data on all devices stop working at the same time.
I have been told a variety of things, most recently this afternoon was "they're working on cell service in your area. This ticket has been open since August 19th, I have no idea when they're going to resolve the issue".
The things we try daily, before calling tech support, that do not work are:
- Restarting the devices
- Resetting the network settings from the settings menu
- Toggling on/off airplane mode
- Ensuring data roaming is enabled
- Ensuring wifi is disabled
- Removing the sim card and putting it back in while the phone is powered off
None of the above work. It takes troubleshooting with Verizon Wireless and 1-2 hours on the phone every day to get data back up on the phones. This is insane. Has anyone experienced this/figured out a way to fix it on their own? Surely everyone in my area is not experiencing this same problem. There has to be an actual solution.