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iPhone X unable to sent up Face ID
REMIT2010
Newbie
‎10-08-2018 10:24 AM

I am unable to sent up face id on my iPhone X.... its really frustrating.....

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Re: iPhone X unable to sent up Face ID
Ann154
Community Leader
Community Leader
‎10-08-2018 12:25 PM

Have you verified you are attempting the setup in a brightly lit room and following the instructions?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: iPhone X unable to sent up Face ID
vzw_customer_support
Customer Service Rep
‎10-10-2018 10:32 AM

Face ID is a great security feature and we want you to take full advantage of it without any frustration. What problems are you having when setting up Face ID? Does the phone have any physical or liquid damage? Are you having any other problems with your device? The following link will take you the Apple support page for Face ID. http://spr.ly/6589DfnET

 

Jesus_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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