Re: iPhone X order status
rmorton0573
Contributor - Level 1

You should be fine. Same thing happened to me yesterday. I woke up to a tracking number this morning Smiley Happy

Re: iPhone X order status
Piscestg
Specialist - Level 1

I had the same thing. Yesterday Bank of America questioned the charge. I approved it, they accepted it. Verizon emailed me to say the bank questioned it. I approved that and they immediately sent a receipt. My credit card had the amount as pending. 45 minutes ago I received a tracking email from Verizon. My phone is in Memphis to be delivered Friday before 3pm. I kept checking my email today and I finally got it. You'll be fine. Enjoy and come on Friday!!!

Re: iPhone X order status
kevinesque
Enthusiast - Level 3

Thanks! I've been nervously and constantly checking both my refit card and Verizon account all day To see if there's been any updates. I really hope I get the phone on Friday.

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Re: iPhone X order status
kevinesque
Enthusiast - Level 3

Awesome! Glad to hear that. I was so scared when I got the denial email around 7pm last night. Took care of it in 20 mins but was worried that snafu with the credit card would have delayed my delivery date.

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Re: iPhone X order status
Piscestg
Specialist - Level 1

I thought the same. I hoped they wouldn't set my order back. I thing we're good now. You will get you FedEx tracking number either tonight or tomorrow I'm sure. Enjoy!

Re: iPhone X order status
ASEDIA1056
Enthusiast - Level 2

Ordered and confirmed when the preorder went live but still processing. Ordered the Space Gray 256gb. Card today shows a pending charge for 0.00 at 305. Verizon site and app both say processing and pending. I called up and they said that the order was accepted but I’m still bugging out. Both the site and app say ship by 11/3 so we shall see. I’m a grad student with only enough in the account to cover the taxes and upgrade fee (~135) so I hope they don’t try to charge the whole thing (paying it off monthly). Anybody else still waiting for status to change?

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Re: iPhone X order status
rpgarrett75703
Enthusiast - Level 3

I think so. That same thing happened to me. I got the email saying my card was declined on Saturday (my discover card thought it may be a fraudulent charge due to the amount since I ordered 2 iPhone X's). Right away I entered a different card and everything was OK. My phone shipped yesterday for a 11/3 delivery. If you have the My Verizon app on your phone open it and go to Account/Purchases/Orders. Select your iPhone X and look at the payment method. It should show your Amazon Credit Card. I still think you will be good for a 11/3 delivery.

Re: iPhone X order status
DeathWatch
Newbie

Yeah I am really the same. But it shows on my credit card there is a 1 USD pending charge from Verizon. I chatted with Verizon yesterday and was told the order is normal, more than me have delayed charging. And told me to contact financial service. and I did today, they told me this order is accepted and normal. besides this information not much help.... Also told me to maybe let my bank know... Still waiting, the LG V30 I ordered yesterday did get charged yesterday and shipped today. But nothing on my iPhone X that is ordered on 27th............

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Re: iPhone X order status
kevinesque
Enthusiast - Level 3

Piscestgand rpgarrett75703- I actually just called Verizon's customer service to just confirm if the payment went through and whether I'll get the device Delivered on Friday or whether it will Ship on Friday. The dude told me that the payment has gone through and that the device will SHIP on Friday. I guess I’m not getting the phone this week after all. There goes my friday off. Oh well at least it’ll still get here hopefully by next tuesday. I really hope the dude was wrong and I get the phone by this Friday.

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Re: iPhone X order status
Piscestg
Specialist - Level 1

Unfortunately three different VZW reps often have three different answers. Here's what FedEx has on my tracking page-

Scheduled delivery:

Fri 11/03/2017 by 3:00 pm


Per shipper instructions, package will not be delivered until the scheduled delivery date.

Hopefully the FedEx page is more accurate than the VZW reps. Yes, it will be a long weekend for us if delivery is next week.
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