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iPhone X not connecting calls to my Galaxy S7 Edge

tom72396
Member

Both the iPhone X and the Galaxy S7 Edge are Verizon phones on the same account. When I either call the iPhone X from my S7 or the iPhoneX calls me it will ring and disconnect the moment the call connects. This is the only 2 phone combination I am have the issue with. The iPhoneX user just recently purchased the phone. It was working OK at the beginning albeit with quite a bit of an electrical type echo (if that backs sense) when I would talk. Now we can not even connect. Signal strengths are good. No Bluetooth or other external devices involved. Apple user says it's my S7's fault because a $1000.00 iPhone phone wont do this. Hmmmmm.......

Any feedback (no pun intended)?

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Re: iPhone X not connecting calls to my Galaxy S7 Edge

Community Manager
Community Manager

We certainly want to see you get connected as I know the importance. What type of phone was the iPhone user on before? Have you restarted each device since this began? Does the S7 have Advanced Calling activated via Settings and does the iPhone have Enable LTE set to Voice and Data via Settings>Cellular>Cellular Data Options?

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Re: iPhone X not connecting calls to my Galaxy S7 Edge

Community Manager
Community Manager

We certainly want to see you get connected as I know the importance. What type of phone was the iPhone user on before? Have you restarted each device since this began? Does the S7 have Advanced Calling activated via Settings and does the iPhone have Enable LTE set to Voice and Data via Settings>Cellular>Cellular Data Options?

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Re: iPhone X not connecting calls to my Galaxy S7 Edge

tom72396
Member

Howdy,

Thank you for jumping in. The problem with not being able to connect seems

to have fixed itself. We are no longer experiencing this. However there

also has been an issue with an annoying echo on my end since he upgraded.

He can not hear it on his phone but I get it on mine whenever I am

speaking. It is a mechanical type echo that occurs only when I talk. My S7

did/does have Advanced Calling enabled. He previously had an iPhone6.

Should I start a new thread for the echo issue?

Thanks again.

On Sun, Mar 18, 2018 at 5:57 PM, vzw_customer_support <

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Re: iPhone X not connecting calls to my Galaxy S7 Edge

tom72396
Member

Problem with the kazoo player noise solved. iPhoneX user contacted Verizon

support via phone. He had the volume turned up so loud it was creating

feedback. Case closed.

Tom

[removed]

Personal information removed to comply with Verizon Wireless Terms of Service

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Re: iPhone X not connecting calls to my Galaxy S7 Edge

Community Manager
Community Manager

Hi, tom72396. We certainly want to make sure your device is working properly. I sent you a direct message.- DiaS_VZW
Follow us on TWITTER @VZWSupport 

 

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Re: iPhone X not connecting calls to my Galaxy S7 Edge

mrawlings
Member

I have had the same issue. I have h fiancé reconnect to network by using airplane mode and sending me the first text. Works 80% of the time.

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