My son recently got a iphone XR. He is on a college campus and is connected to wifi 24/7. His phone is still using data while he is connected to wifi. His background refresh is off. His wifi assist is off. Why is his phone still using data?
sjayger, We understand how much of a concern data usage can be; we're here to help. please view our resources on data management by visiting http://spr.ly/6602EXNMo The phone will only generate data usage when it's not connected to Wi-Fi connection. It's important to close all applications and Internet pages when he's done using the phone to avoid data usage. The Verizon Smart Family feature is a great tool to use to monitor and establish data alerts. To learn more, visit http://spr.ly/6606EXNMs