Weak iPhone X reception.

Member

my iPhone X is weaker than my old iPhone 5.  Since switching to the X I often need to go outside to keep phone conversations connected. Even outside it’s distorted and weak. I swapped out the first X for a new one, same issue. when I put my sim card in my old 5 it works like a charm. Anyone else have this problem? What is going on?

Labels (1)

Re: Weak iPhone X reception.

Sr. Member

I wonder if you should go to a corporate store and try a new SIM card. Then perform a reset network settings.

While there, download OpenSignal. See if they will download OpenSignal on one of their iPhoneX on display.

Compare signal strength of both phones.

It's probable, your iPhone5 was using a different band of frequencies to hit the tower than the new device.

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Re: Weak iPhone X reception.

Member

Going to a corporate store makes a lot of sense.

Thanks.

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Re: Weak iPhone X reception.

Sr. Member

Very strange. I assume you have HD Voice turned on but I would suggest turning it off to see if there is any difference and then back on again.

Click on How Do I get HD Voice:

HD Voice for iOS FAQs | Verizon Wireless

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Re: Weak iPhone X reception.

Member

I went to the Corporate Store. I was getting four bars in the store!

I explained my situation, I was given a new sim, they turned off advanced voice (?) and checked all settings. They assured me all was well.

My my first try at home, fail!

I guess I’ll go back to my 5.

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Re: Weak iPhone X reception.

Customer Support

THOMASss

We don't want this to be an ongoing problem on that device. Are you having this distorted sound issue on your calls in a specific place or everywhere that you go? Does this happen on certain calls or all calls?
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Re: Weak iPhone X reception.

Member

I havent havent had the phone long, so I didnt use it all that much. It is clearly a problem at home. At least half my calls required going outside to be heard. Even outside the calls were not always clear.

The other area I had problems was at work. I work in a single story building. I would have to go to the front door to make a good connection.

I didn’t notice the problem elsewhere but I make the vast majority of calls from home, work or outside.

If I only had the problem at one location I’d try to consider local issues. But it fails at home and work so I’m doing the unthinkable. I’m going Android.

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Re: Weak iPhone X reception.

Customer Support

THOMASss, we truly understand how important it is to make sure your new device is working as it should. Let’s not give up yet! Allow us to further investigate the details. Can you please provide us the zip code for the area of concern? Also, is anybody else in your area having the same experience?

 

We do want to let you know that many factors outside of Verizon’s control can contribute to indoor performance even in cases where you may have had service in the past. To assist you with having a more consistent indoor experience we have a number of technology solutions available to you. Can you please let us know if you have Wi-Fi available in your home and work area? Wi-Fi calling is a free feature that comes with your device to help enhance your service experience while you are indoors. Please follow this link for set up instructions http://vz.to/2y9xVzh and please keep us updated on your progress.

 

SylviaT_VZW

 

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Weak iPhone X reception.

Member

I’m in zip area 12550. I’m not sure if others are having trouble. No one in my family is, all iPhone 6 and 7 users.

I have ordered a Pixle 2. The idea of a work around on a $1K+ phone is not appealing.

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Re: Weak iPhone X reception.

Sr. Member

I hope that does it for you. If others in your family with iPhone6 and 7s are not having issues, then I wouldn't be surprised if your iPhoneX had an antenna problem or modem problem.

People think these are commodity devices, coming off an assembly line, each one exactly alike. I think these are assembled by people, in different locations, with different lot / revision sub-assemblies. I bet they are not all created equal.

Please let us know if the Pixel 2 works more reliably for you.

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