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Verizon bad Customer service

zeusglass
Member

I was given a defective s20+ I have spent 14 hours with customer service to get the issue resolved. They said they would send me a "like new" replacement. $1200 for a refurbished phone. No way. Thet are going for $500 all over the net. No one will help or call as promised. @20+ year customer. And who cares? Not Verizon.

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Correct Answers

Re: Verizon bad Customer service

zeusglass
Member

Darwin from Tier 2 has not gotten back to me about this. I do not have his direct number, so I can not contact him. I need to get this resolved today. Please have him contact me. Thanks

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Re: Verizon bad Customer service

vzw_customer_support
Customer Support

We want you to always get a perfect working phone. We'd like to see what's going on. Let's get to the bottom of this. Please send us a Private Message.

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Re: Verizon bad Customer service

zeusglass
Member

I have a call from a Tier 2 supervisor (Dirwin) today, to help resolve with a fair solution, I am hoping.

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Re: Verizon bad Customer service

9wood
Sr. Member

It amazes me how they profit off defective used phones not sure if anyone checked them before reselling

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Re: Verizon bad Customer service

Jzim2020
Member

Good luck! If you can get them to actually help you and not be the trained little monkeys they are...hats off!

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Re: Verizon bad Customer service

vzw_customer_support
Customer Support

Your concerns are important and we want to make sure you receive a solution. Please reach out to us if you still need assistance. Until then, we recommend working with our technical support team as scheduled. 

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Re: Verizon bad Customer service

zeusglass
Member

Darwin from Tier 2 has not gotten back to me about this. I do not have his direct number, so I can not contact him. I need to get this resolved today. Please have him contact me. Thanks

View solution in original post

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Re: Verizon bad Customer service

zeusglass
Member

Correct name is Derwin, (Tier 2) and I need him to call me to resolve this issue.

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Re: Verizon bad Customer service

Snowbird83
Member

You Don't have customer service . The stores won't talk to you . The reps won't answer the phone and no one will call you ??????????????????

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Re: Verizon bad Customer service

vzw_customer_support
Customer Support

Sorry to hear that you've been experiencing trouble. We'll be sending you a private note to offer assistance.

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