I recently purchased (23 August 2019) an Apple iPhone Xs Max online through Verizon. I traded-in my Apple iPhone 8+ as a part of the deal. The next day after receiving my new phone, I sent the iPhone 8+ to Verizon using the provided UPS shipping label and box. The traded-in phone was received by the Verizon Returns Center in Fort Worth on 4 September 2019 (confirmed by UPS). I continue to receive threatening emails from Verizon (another one this morning, 27 September 2019) that I need to return my trade-in device or else. Anyone else having this problem?
Solved! Go to Correct Answer
loucr2003, congratulations on your awesome new iPhone XS Max! I hope you are enjoying it so far. I regret that you keep receiving emails regarding sending in your iPhone 8+. I want to take a look at your account to see what is going on. I have sent you a Private Message so that I can gather much-needed information to assist you further. Please respond back to us in the Private Message to continue. AliciaD_VZW