Text Message Log

FPR1969
Member

I have noticed for the past couple of day that my text history is not updating. It used to be within 20 minutes or so but the passed few days it has not been updating in real time.  Nothing has updated today since 10:00am.  Is there a reason for this?  I have an iphone XS but my husband has a Samsung and his isn't either.

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Re: Text Message Log

Community Manager
Community Manager

I am so glad that you reached out to us today and I would be happy to help you get to the bottom of this! Help me understand what you mean by "text history". Are you looking at thread in your device, a bill, or Verizon Messages on your My Verizon account? This will help me to better understand which route to take next. Thank you in advance!

NicholeK_VZW

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Re: Text Message Log

FPR1969
Member

I am logging into my account on my computer and checking data overview then view messages log

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Re: Text Message Log

Community Manager
Community Manager

FPR1969,

 

Thank you for getting back to us. To make sure I'm on the same page, are you both using the Verizon Messages application on your device for texting purposes and logging in using the link here (http://spr.ly/6608ExpFu) for your My Verizon access to texting?

 

If not, please advise the path you take to view your messages so we can see what you're seeing. Also, to confirm, are you also experiencing issues with the data not updating properly as well?

 

We're eager to get a solution in place for you.

 

RyanC_VZW

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