We definitely want to take a look at what's going on with your service. You deserve to have impeccable service, especially for times of need and/or emergency. Have you experienced this before, or it recently started happening? Is this only when at home, or everywhere?
For a faster support channel, I recommend reaching out to us via Facebook/Twitter, as we are available 24/7 for immediate chat assistance. We're eager to speak with you soon! MichelleH_VZW