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Son's Phone is on My plan -- Won't work -- Says need to Add a Carrier Plan
Squonk
Newbie
‎06-07-2020 01:51 PM

My son who is in NC and I'm in Florida, his iPhoneX will not work.  He is on my plan yet he has no service and a message came up he needs to add a carrier plan.  

I tried the chat function, but no response.

 

 

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Re: Son's Phone is on My plan -- Won't work -- Says need to Add a Carrier Plan
vzw_customer_support
Customer Service Rep
‎06-07-2020 02:06 PM

We are here to help! I have checked our alerts, and am not seeing any active service alerts in North Carolina at this time. This means we would want to troubleshoot your son's device in order to narrow down what is causing the issue. A few things to suggest would be to have him power down the phone, and remove the SIM Card. After 60 seconds, have him place the SIM Card back in, and power the phone back on. If this does not work, you can also have him reset the network settings on the device. If this also does not do the trick he may have to reach out to us to do some more extensive Troubleshooting.

 

AlfredoR_VZW

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Re: Son's Phone is on My plan -- Won't work -- Says need to Add a Carrier Plan
vzw_customer_support
Customer Service Rep
‎06-07-2020 02:06 PM

We are here to help! I have checked our alerts, and am not seeing any active service alerts in North Carolina at this time. This means we would want to troubleshoot your son's device in order to narrow down what is causing the issue. A few things to suggest would be to have him power down the phone, and remove the SIM Card. After 60 seconds, have him place the SIM Card back in, and power the phone back on. If this does not work, you can also have him reset the network settings on the device. If this also does not do the trick he may have to reach out to us to do some more extensive Troubleshooting.

 

AlfredoR_VZW

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Re: Son's Phone is on My plan -- Won't work -- Says need to Add a Carrier Plan
Squonk
Newbie
‎06-07-2020 02:13 PM

Thanks -- I'll try to contact him via FB messenger if he has his computer on and forward the info.  Appreciate the response.

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Re: Son's Phone is on My plan -- Won't work -- Says need to Add a Carrier Plan
Tigerstep
Specialist - Level 3
‎06-07-2020 02:28 PM

Make your son an account manager if he isn't one already and get him to call 800 922 0204 on an available phone.

It's extremely difficult to troubleshoot when you don't have the phone with you. Think making car noises at a mechanic while the car is still parked at home.

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Re: Son's Phone is on My plan -- Won't work -- Says need to Add a Carrier Plan
Squonk
Newbie
‎06-07-2020 02:28 PM

It worked by removing and putting back in SIM card.  Thanks again!

 

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Re: Son's Phone is on My plan -- Won't work -- Says need to Add a Carrier Plan
vzw_customer_support
Customer Service Rep
‎06-09-2020 02:19 PM

You're welcome! Please don't hesitate to reach out if you have any other questions. We hope that you have a great day! 

 

AaronS_VZW

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Re: Son's Phone is on My plan -- Won't work -- Says need to Add a Carrier Plan
vzw_customer_support
Customer Service Rep
‎06-09-2020 02:35 PM

Awesome! I'm glad to read that it worked. We're always happy to help. Please stay safe, and have a great day! 

 

AaronS_VZW

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