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Shipping Carrier Lost my defective device
newinca2k
Member

Verizon team,

I received a shipping label to return my defective device. However, the shipping carrier lost the device in question? I am being charged back the full msrp of the device. What resource within the Verizon wireless eco system may I engage to find a resolution?

Device: iPhone XS265GB White

Mobile number and Tracking info available upon request for further research, thank you.

 

 

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Correct Answers
Re: Shipping Carrier Lost my defective device
vzw_customer_support
Customer Support

Hi, newinca2k. Thank you for bringing this to our attention. To clarify, has an investigation been opened on our end regarding the missing package? CourtneyM_VZW

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Re: Shipping Carrier Lost my defective device
vzw_customer_support
Customer Support

Hello, newinca2k. We are sending you a Private Note now to continue. CourtneyM_VZW

Re: Shipping Carrier Lost my defective device
vzw_customer_support
Customer Support

Hi, newinca2k. Thank you for bringing this to our attention. To clarify, has an investigation been opened on our end regarding the missing package? CourtneyM_VZW

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Re: Shipping Carrier Lost my defective device
newinca2k
Member

Thank you for responding so quickly. I will send the responses and additional documentation that may help us come to a quick resolution on this challenge. 

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Re: Shipping Carrier Lost my defective device
newinca2k
Member

Verizon wireless Team,

Yes, an investigation was open by one of my end users on July 3rd. Again on July 13th by Brianna a customer care representative and she also consulted a care manager that engaged UPS directly that confirmed the package to have been lost.

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