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Poor Cellular coverage at home
elgaladam
Newbie
‎07-19-2019 07:41 AM

Hi,

I justed moved to Irvine CA. and my wife and I work from home, calls drop and texts do not go through what can we do to get someone at Verizon to fix this issue.  Talking to the neighbors this is a known issue thrughout the neighbor hood. We have been with Verizon wireless for 15+ years and I'm thinking of switching to a different carrier.

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Re: Poor Cellular coverage at home
vzw_customer_support
Customer Service Rep
‎07-19-2019 07:57 AM

I am sorry that you are having these signal concerns and we want to help you stay! Is the service affected indoors and outdoors? Are the data services when browsing the web off of Wi-Fi affected as well?  YaleK_VZW

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Re: Poor Cellular coverage at home
elgaladam
Newbie
‎07-19-2019 08:09 AM

Hi,

I'm talking about the Verizion wireless coverage both indoor and outdoor.  The voice and data services are aweful. The wifi is with AT&T.

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Re: Poor Cellular coverage at home
vzw_customer_support
Customer Service Rep
‎07-21-2019 08:17 AM

Thank you for the clarification. It is alarming to see that you are having trouble with your services. Our goal is to always provide you the best services. What issues are you experiencing exactly?

 

GeorginaG_VZW

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