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Phone rings, then stops, then rings again for the same call???

Member

I have an iPhone X which is fairly new.  I called in to Verizon to ask about this problem and was told to change my ringtone.  I did that and same problem.  It also appears that I cannot shorten the number of rings for the call so that I could eliminate the stopping and the second (but shorter) round of ringing.  Please help!  Thanks.

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Re: Phone rings, then stops, then rings again for the same call???

Customer Support

SGIC, being able to manage the ring functionality of your iPhone X is important. You've come to the right place for help. To clarify, did you have this issue prior to the iPhone X, or only after? Does this occur only with specific numbers, or all incoming calls? Looking forward to hearing back.

 

Lorenzo_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Phone rings, then stops, then rings again for the same call???

Member

I previously had the iPhone 7 and did not have this problem.  The problem is with all incoming calls.  Thanks.

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Re: Phone rings, then stops, then rings again for the same call???

Customer Support
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Re: Phone rings, then stops, then rings again for the same call???

Member

Do what?  I don't understand your question.

Do you know how to fix this problem?

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Re: Phone rings, then stops, then rings again for the same call???

Expert

Do you have do not disturb settings on?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Phone rings, then stops, then rings again for the same call???

Member

Sometimes, but this issue occurs when do not disturb is off.  I initially thought it was due to DND being on and thought the second ring was the ring that can be heard, but it was not.  It's all part of the same phone call.  I'm surprised more people have not had this issue.

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Re: Phone rings, then stops, then rings again for the same call???

Customer Support
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