Highlighted

Order Arrived with iPhone X Devices Missing from the Box

Ordered two, new iPhone X devices on May 18, 2019. The FedEx delivery arrived on May 21, 2019 with the shipping box intact and untampered, when I opened the shipping box the Apple iPhone boxes were both without the customary plastic wrap and both devices were missing (one box was also missing the USB cable).

I called customer service immediately, to which the representative and her supervisor both acknowledged that the box scanned underweight out of their facility. Despite this, I am forced to wait 5-10 business days while an investigation ensues without a refund or replacement devices. 

0 Likes

Re: Order Arrived with iPhone X Devices Missing from the Box

Community Manager
Community Manager

unfortunateVZcustomer, this is never the experience we would want you to have. We sincerely apologize for the inconvenience this may have caused. Have you tried returning the phones along with the return label that came with the devices? When receiving a phone, you have 14 days to return for a Worry Free guarantee. Let us know if this helps. MichelleH_VZW

0 Likes