Captainhoser, we are so sad to hear that your new phone is not allowing you to make or receive calls. We are here to help.
Have you checked your My Verizon account to confirm that your new phone is listed on your line? We ask this because if the new phone is not listed, then it will not activate for you.
If your phone is listed on your line, have you made sure that both the old and new phone were powered completely off at the same time? You would then only power on the new phone, so it can activate with our network.
Do you get any error messages when trying to make a call?
StevenG_VZW
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