Re: My IPhone Xr drops calls after about 6 seconds.

Community Manager
Community Manager

1978malibu, 

 

I am so sorry to hear that your new phone has started demonstrating frequent dropped calls! I want to help turn this around, so you can enjoy your device once again. What is your city and closest intersection, so we can check your coverage and any alerts in your area? Do you know of any other Verizon customers in your area who are currently having issues with calling? 

 

MichelleH_VZW

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Re: My IPhone Xr drops calls after about 6 seconds.

1978malibu
Member

I live in Bozeman, MT. The closest intersection is South 3rd and Grant.

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Re: My IPhone Xr drops calls after about 6 seconds.

rtperna
Member

My daughter's XR also drops calls after about six seconds.  I was able to fix this via a Verizon post suggesting turning the LTE from "Voice & Data" to "Data Only" in the cellular settings, but this is obviously a band aid since she can't use her phone while talking.  Is there any kind of an ETA for a fix for this?  It's been going on for months!  No other iPhones in our family do this (a 7, 8 Plus, Xs...).   Thanks!

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Re: My IPhone Xr drops calls after about 6 seconds.

1978malibu
Member

My Zip Code is 59715. What is Verizon doing to address this problem of dropped calls on the Apple XR?

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Re: My IPhone Xr drops calls after about 6 seconds.

Wpeltz
Member

Agree with you.  Apple has replaced the phone, new SIM, problem returns.  Very frustrating when spending this kind of money.

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Re: My IPhone Xr drops calls after about 6 seconds.

Wpeltz
Member

NicholeK_VZW

With all due respect, you keep asking the same questions to each member.  No matter what suggestion that has been made, the problem returns.  Phone calls all over the country, indoors and outdoors, wifi and network, any phone number, incoming and outgoing, drop in 7-8 seconds.  The phone beeps and the call is lost.  Restarting the phone doesn't work, setting the VTE only, doesn't work.  Phones have been replaced, SIM cards have been replaced.  How do we get answers?

  

Re: My IPhone Xr drops calls after about 6 seconds.

Community Manager
Community Manager

Amdowell87, having 2 iPhone XR phones and experiencing call dropping issues can be frustrating, especially if it's your main form of communication. Thanks for clarifying the steps you have completed. We researched the zip codes provided and no outages/alerts have been reported. Let's gather some more details. Aside from the dropped calls, any other problems (texts/data)? Any recent changes (new update, new apps, etc.)? Are the dropped calls with certain numbers or all the numbers you contact?

 

GilbertoL_VZW

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Re: My IPhone Xr drops calls after about 6 seconds.

Amdowell87
Member

No new apps, phone was updated when I got it (April 6, 2019). No specific numbers are affected more or less often—it happens with my fiancée or with my bank. Landline or cellular. Unfortunately, if there isn’t a solution, I’ll be returning my phone by Friday. I switched from sprint to Verizon because I wanted better coverage and dependability and, at the moment, it’s seeming like a waste of my time and money.

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Re: My IPhone Xr drops calls after about 6 seconds.

fokyouverizon
Member

So this thread is 2 and a half months old and you still haven't fixed the frikkin issue. I begrudgenly switched to apple and this garbage with the Iphoney right out of the box. Fix the issue or shove the phone up your butt.

Re: My IPhone Xr drops calls after about 6 seconds.

Community Manager
Community Manager

rtperna, I completely understand where you're coming from, like your daughter; I like being able to use the internet and talk at the same time. We've definitely been taking the information we've received in this forum, and sharing it with our partners at Apple. I've added your information to our working group on the issue. Right now we're working with Apple to investigate what's happening. Once we've worked with Apple some more, we'll be able to come up with a better resolution. I hope you find this information helpful.

 

JohnT_VZW

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