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Issues related to ios 13.1.2 update with no internet and cell phone capability on iphoneX
npatel1
Newbie
‎10-17-2019 12:30 PM

Hello,  We've been having issues with our iphoneX unable to make cellular calls or access internet on the device after an update to ios 13.1.2.

 

Is there a work around?

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Re: Issues related to ios 13.1.2 update with no internet and cell phone capability on iphoneX
Piscestg
Specialist - Level 1
‎10-18-2019 05:15 AM

Try a soft reset or reinstall the backup of your previous version. If you look for assistance, I strongly suggest going to Apple, not Verizon. Apple will get to the bottom of the problem.

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Re: Issues related to ios 13.1.2 update with no internet and cell phone capability on iphoneX
vzw_customer_support
Customer Service Rep
‎10-19-2019 12:39 PM

npatel1, this is really odd. I am sorry to learn that you are having trouble with calls and internet access. I have an iPhone X as well with the new software and didn't encounter this specific trouble. Let's get it figured out.

By chance, have you powered cycled the phone? How about resetting the network settings? (http://spr.ly/66041HK44) What happens when you try to make a call or access the internet (without being connected to Wi-Fi)?

 

TionnaB_VZW

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